Privacy Policy

1. Who we are

The app and the loyalty programme are run by the company below, which is the operator of your personal data. Your card is also accepted in the other Fresh Bazar stores, which are run by companies of the same group. When you shop at one of them, that company records the purchase against your card and sees your name, phone number, card and points balance, and it processes them as an operator together with us, for the same purposes.

2. What we collect

• Phone number. It identifies your account, and we send sign-in codes to it by SMS.
• Name. Your first and last name. Required to join.
• Gender and date of birth. Required to join — the club is open from age 16.
• Loyalty card and points. Your card number, points balance, and the history of points earned and spent: the date, the amount of the purchase or points, and the branch where it happened.
• Purchases made with your card. When you show your card at a till, the purchase is linked to it: the items bought, their prices, the total, the store and the date.
• Details you give at a till. If you give a cashier your date of birth, email address or postal address, we keep them with your profile.
• Device information. An identifier the app creates when it is installed, the platform (iOS or Android), the app version and when the app last connected. We use it to keep you signed in on that device and to let you sign out of it.
• Technical data. Your IP address and the times of your requests, recorded in our server logs to run and secure the service.

Sign-in codes and session keys are never stored in readable form — only as a cryptographic fingerprint that cannot be turned back into the original.

We do not ask for your payment card details in the app, we do not sell your data, and we do not use it for third-party advertising.

3. Why we use it

• To create your account and sign you in with a code sent to your phone.
• To issue your loyalty card and to add and redeem points when you shop at our tills.
• To show you your balance and purchase history in the app.
• To keep your account secure: detecting misuse, limiting repeated sign-in attempts and letting you sign out of a device.
• Your date of birth: to confirm you are 16 or older, and to offer rewards linked to your birthday. With your gender: to understand who our customers are, in aggregate.
• To meet our legal obligations, including tax and fiscal record-keeping for purchases.
• To find and fix technical faults in the service.

4. Who we share it with

We share personal data only as far as needed to run the service:

• Other Fresh Bazar group companies that run the stores where your card is accepted, as described in section 1.
• Eskiz.uz, our SMS provider, receives your phone number and the text of the sign-in message.
• Hosting and infrastructure providers that store and run our systems on our behalf and under our instructions.
• Sentry, our error-monitoring service, receives reports of technical faults. Names, phone numbers and other personal fields are filtered out of them before they are sent.
• State authorities, when the law requires us to disclose data.

We never sell or rent your personal data.

5. How we protect it

Data travels between the app and our servers over an encrypted connection. Sign-in codes and session keys are stored only as fingerprints. Access to customer data is limited to staff who need it for their work.

6. How long we keep it

• Your profile and loyalty card are kept for as long as your account exists.
• Sign-in codes expire within minutes of being sent. A signed-in device stays signed in for up to 180 days without use, and you can sign it out at any time.
• When you delete your account — in the app itself, or by asking us — we anonymise your profile, close your card and sign you out on every device. Points and cashback left on the card are cancelled and cannot be restored. Records of purchases that form part of fiscal and accounting documents are kept, no longer linked to your name or phone number, for the period required by the tax law of Uzbekistan.

7. Your rights

You have the right to:

• See your data — your profile, card and points history are shown in the app; for a copy of anything else we hold about you, contact us.
• Correct it — you can edit your name, gender and date of birth in the app. To change your phone number, contact us or ask at any branch.
• Withdraw your consent and delete your account — directly in the app, or contact us using the details below or ask at any branch.
• Know how your data is processed and who receives it.
• Complain to the authorised state body for personal data protection if you believe your rights have been breached.

8. Children

The app is not intended for children under 16. If you believe a child has signed up without a parent's consent, contact us and we will delete the account.

9. Changes to this policy

We may update this policy. The current version is always published on this page, and the date at the top shows when it last changed.

10. Contact us

For any question about your personal data, write or call us:

You can also ask at the customer desk in any Fresh Bazar branch.